I am not happy with the billing side of this transaction. UHaul Double dipped -charged my account twice (it looks like) THEN deducted the wrong amount from my account. NOT the proper amount which should have been 513.59. They deducted the original amount of HOLD, 745.98 and then deducted 513.59 THE CORRECT AMOUNT due at time of return BUT then it looks like in my bank account they credited me back 513.59 AND kept the higher amount of 745.98 WHICH IS WRONG. I will likely not do business with uHaul in the future if I do not get immediate resolution of this issue. Who is at fault? Uhaul database program OR the staff at the facility?
CHRISTOPHER S
Shoreline Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lakeport, CA 95453
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Customer Reviews
- 4.5 Average Customer Rating
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Staff was excellent in providing information. Services was excellent
Bernadette DIt was okay we live in a very rural area and it felt like I may not have been dropping the truck off at the right place the online app walked me through it and when I was done some not very pleasant lady came up and took the key from me.
Angela RWith the exception of the immaculate fuel reading I am satisfied with the drop off and she was helpful and told me to just let them know about the fuel level and they would be happy to refund the money but that’s not my experience.
Kurt LEveryone was awesome, thank you!!
AARON S