I experienced a breakdown away from my home, and approximately 25 miles from where I was staying. This occurred after 5:00 PM on a Monday, and I was quite concerned. I needed to return to my accommodation and attend an instructor class at 7:30 AM the following Tuesday. I contacted U-Haul in Lampasas, Texas, and they answered the phone after hours. I was only about five blocks from their location. I towed my vehicle to a safe location and received permission to park overnight, after which I retrieved the truck. This was my first U-Haul rental in my 64 years, and I consider myself fortunate. I utilized the truck for two days. I returned it to a U-Haul location in Georgetown. In summary, there were significant misunderstandings that could have resulted in considerable financial loss. I spoke with the Area Manager, and Mr. Dilliard listened to my situation, demonstrated complete understanding, and took excellent care of both the situation and myself. It is rare to find a company representative who actively listens, takes the time to understand, and assist their customers. The U-Haul location in Lampasas, and I also commend the young man managing the Jerrell location, provided excellent service. To offer constructive feedback, I suggest prioritizing listening to customer needs, desires, and expectations. Clear and concise instructions are also essential. I would like to express my sincere gratitude to Mr. Dilliard; you are a true asset.
Bruce P
Basic Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lampasas, TX 76550
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Rich took care of us fast , truck was clean and ready gave us no problems and return was a breeze!
RICHARD DThe process was easy, quick, and made out move much easier! Thanks!
AMY DThe process was easy, quick, and made out move much easier! Thanks!
AMY DBrand New cargo tie down straps for the tires. Great customer service ensuring all lights working properly
RANDALL R