I did not book from this location. It was changed randomly and I did not have the time to get anything else. I had chosen to pick up at the counter, but this is an unmanned location so in the dark, windy, rainy night I had to fiddle with online pick up. The lock on the lock box is stiff and difficult to open as well as being awkwardly high for someone my height (5’4”). There is no light above the lockbox so hold the flashlight in your teeth and try to get the lock open…. I chose the other location because it is a place that I feel comfortable leaving my car overnight and for the day while I’m away. Not so much this substituted place, so then I needed a second person to help with pick up and drop off. I was not happy to have my chosen location changed hours before my pick up. When the agent phoned to tell me, she cheerfully said “no problem, it’s not much further, so still close for you “!! It makes it hard to keep using this company for vehicle rental. The truck itself was fine. It had obviously not been cleaned since the last user, but it was still in good condition
Pamela F
Streamside Grocery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Langford, BC V9B4R2
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- 2.0 Average Customer Rating
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