Nelson G. on 9/23/2016
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My experience with U-Hall left much to be desired; from now-on, I will seek their competitors.
1. I used the vehicle for less than 8 miles, and the agent was going to charge almost $6.00 for gas.
When I tried to appeal to his (Howard Kyle) common sense, he wouldn’t hear any of it. And, was totally rude and sarcastic with his remarks. “Am very generous and giving you more credit than you deserve” was one of his remarks when I told him that it’s ridiculous to have to pay all that money for 8 miles. I had to go out and add gas to the vehicle; he remained displeased.
2. When I rented the Pick-up, (a few minutes before they closed) I was very clear with my intentions, and that was to pull my boat from my driveway into my backyard. However, when I entered the vehicle the following morning to move the boat, I noticed that the vehicle was not a 4x4 not was AWD.
I was under the impression that all commercial vehicles were equipped with either option. When I mentioned to the agent, he referred me to the assistant manager Howard Kyle. Once again, I had to confront his rudeness and lack of sensitivity towards the customer needs. His only re-phrase was “if I didn’t ask for 4x4 then they’re not responsible for that”. When I told him that the vehicle would not serve my purpose, and that I shouldn’t have to pay for it, he once again replied with words to same effect.
The agent should have informed me that their vehicles are not suited for all terrain, therefore, I would have gone elsewhere. I should have not been charged for that rental. Am seeking full reimbursement and an apology.
Renting commercial “moving” vehicles, is not an area of expertise for the everyday customer. U-Hall should advertise that their vehicles are not equipped with 4x4 or ADW. Especially when the customers intentions are disclosed. Am taking this to the BBB.
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Garret M. on 9/18/2016
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It would help if your employees explained better how the different rates involved (basic vs. per day) work at the time of booking, so there is no confusion at return time. Other than that this was a very pleasant experience.
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Tina H. on 9/13/2016
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HAVE BETTER CUSTOMER SERVICE
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Anne K. on 9/11/2016
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My Hoy was very polite and courteous ! Very impressed !
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DARYL S. on 9/10/2016
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Truck stunk like cigarette. Ashtray had not been cleaned. Totally grossed me out as a non smoker.
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ALFRED D. on 9/5/2016
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The truck was brand new, there service was fast, and the price was good.
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Mark M. on 9/5/2016
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I found service at this location to be poor as they did not come outside with you to ensure that you had everything in the truck. Just another money hungry place. Equipment they rent out is all old
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William C. on 9/5/2016
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Everything was excellent, the help and the truck, hassle free check in/out.
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Ann H. on 9/3/2016
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Do not cancel a truck booked months in advance 3 weeks before someone's move. This was not the Leominster location's fault - this was the regional UHaul booking. No phone call, only an email was sent to me notifying me that my truck reserved since June in Acton, MA was cancelled. When I called UHaul, I was told that "supply had changed" and that the closet truck I could get for September 1 was ONE HOUR AWAY. Totally unacceptable. Would not even cover the expense of the extra mileage, which was UHaul's fault!!! Will do my best to avoid using UHaul for future moves because of this.
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ralph k. on 9/3/2016
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This location is great on my Uhaul needs, always has been, great job
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Ed H. on 9/1/2016
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Clean the windows in your trucks. I have rented before same issue. Doesn't anybody check the trucks?
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Matthew M. on 8/31/2016
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Don't attempt to screw your customers by charging additional miles that were not driven
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byron b. on 8/30/2016
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I can't think of anything that would make it better. Thank you
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Scott M. on 8/29/2016
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Trailer has lighting issues.
Front fender Marker light on the passenger side is out.
Same side turn/ stop signal lamp has a wiring issue.
Was told by some one following me that the light flickers on and off and does not always work when the brakes are applied.
Could be my wiring harness, but wanted to pass it along.
Service/ counter people were great. Speedy check in and out, courteous and helpful.
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RONALD P. on 8/29/2016
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great experience
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Tamara M. on 8/25/2016
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The mileage was misrepresented on the paperwork and we had significant difficulty trying to get that fixed. We returned the truck early and had issues getting a correct credit for that and the mileage despite assurance that it would be fine. Mileage should be something you check with the customer not just gas level. The phone system constantly put us in a do loop routing us back to the wrong place over and over - we still are not satisfied with our bill but it has taken us hours of our time with no success.
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michell b. on 8/21/2016
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Great service, thanks!
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Wendy D. on 8/21/2016
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The gentleman who checked us in was one of the BEST AT CUSTOMER SERVICE I have ever had EVER! He was very polite, courteous and friendy. THANK YOU!! PLEASE COMMEND HIM!! A value to @U-Haul!!!
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Michelle A. on 8/20/2016
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A miscommunication about equipment made my move difficult. I asked for two dollies to move boxes and instead was given wider dollies meant for moving appliances. Because these dollies were so wide, the small boxes were inclined to slip through. Having to secure each load with cables was a big waste of time on a hot and busy moving day.
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Maureen L. on 8/19/2016
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I have always had great experience with the Leominster UHaul. The young guys there are personable, professional and polite. They always make the customer feel important.
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Edward M. on 8/15/2016
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The clerk was kind enough to provide me with the phone number for roadside assistance. I feel that it is pretty useless to provide a website for assistance, as the that is all the current contracts provide. I have a smartphone and I'd prefer a phone number to website. it's a hassle to enter a website, especially when you're stranded at the side of the road.
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Nicholas H. on 8/7/2016
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the wait times were very long, stood in line for at least 45 minutes waiting for my reserved truck. The clerk at the counter did not seem to know what he was doing and he was up there alone.
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Roger D. on 8/5/2016
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Had a problem with the truck. I could not turn on the ignition. I think something is wrong with safety system. Otherwise truck was great
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Jonathan G. on 8/4/2016
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You've got a lot of vehicles which is great for someone thinking of renting some type of vehicle. It just seems that you need more than one person working with customers at a time.
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Stuart M. on 8/2/2016
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More staff, line was out the door
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