The representative was 40 minutes late for the pick up appointment and when I went to return the rented trailer there was no one there to receive it. The hours of operation that was posted on the door stipulated ..... hours of business from 9am to 5pm. I got there at 3:45 pm the three business was locked up tight and no one was around to receive the return. It took me about 1 hour of messing around on the internet to return the rented trailer. I was NOT PLEASED... it's my understanding that the propose of having agents is to ease the experience for the renter. In this case it made the experience very very unpleasant. Even though the rented trailer fulfilled my needs and was exactly what I needed, the customer service, on a scale from 1 (awful)to 10 (excellent), would be 0.5. But I guess if you get your money who cares about customer service?
Philip B
Duda Consulting
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lethbridge, AB T1H5G3
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Customer Reviews
- 3.0 Average Customer Rating
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The ability to book and return a rental online is great, but the app was frustrating in some ways to use. Namely in that it was at times unresponsive, or would seemingly disconnect from the server, prolonging the return process.
Michael AGreat customer service
Robert PThe place looked like a hoarder was living there. Junk laying around everywhere. There was a big dog that growled and barked at me the whole time I was in the office, even when the young man locked it in the other room. If I ever rent from UHaul again, it would not be from this location and if I was told to return anything to this location, I would refuse.
GaRRY ONot much to improve easy drop off
Cory B