As I told UHAUL CUSTOMER SERVICE when I dropped truck off Sunday - THIS TRUCK NEEDS REPAIR! IT WAS VERY DIFFICULT TO STEER, TROUBLE KEEPING IT ON ROAD, COULD NOT DRIVE REGULAR SPEED BC TRUCK STEERING NOT RESPONSIVE, DANGEROUS. WASTED A LOT OF TIME DRIVING, STILL CHARGED FULL DAYS BY UHAUL- NOT OKAY. ONLY HAD THIS TIME TO MOVE, NOW HAVE SPENT MORE TIME AND HAD TO PAY EXTRA RENT BC COULD NOT USE UHAUL EFFICIENTLY. CHECK THE STEERING. CHECK THE TIRES. SOMETHING VERY WRONG WITH VEHICLE THAT DRIFTS, DOES NOT RESPOND. WOULD LIKE THE DAYS RENTS REFUNDED. I DID NOT RENT TRUCK TO BE OUT MORE MONEY
ANDREA C
Percys Hardware Company
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Litchfield, ME 04350
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Customer Reviews
- 4.0 Average Customer Rating
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SARENA SThe truck was not cleaned off at all. I had to wait while he scraped off ice that had been sitting for clearly a while. Then I drove off with a vehicle covered in snow on top of the box, which is very unsafe. The fuel level did not match what was on the contract, I told them I drop off and they said they would take care of it. They took care of it by charging me fraudulently. I'm currently working on getting a refund, and I might have to go through my credit card company to do a charge back. Next time I will take the L and drive into Auburn.
JESSE BIt was not the responsibility of the location, but the equipment I had reserved was not at the location at the appointed pick up time. Even worse, it wasn’t due for almost 8 hours. How can U-haul book a new reservation for a time prior to the return time for the previous reservation? Fortunately, we only had to wait about an hour for the equipment to be returned. The person at the location was very helpful and tried to find an alternate solution, but none was available.
KENNEN THad to pick up at this location due to availability. Truck was clean. A/C: no air from the vents. I found this out after having the truck loaded - too late to do anything about it. Slips out of reverse. Slightly out of alignment - pulls a little left
Mick F