The lady was unpleasant and she scoffed at me, told me to just leave. I do not recommend
RENEE C
Bows Petals n Lace Florist
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Livingston, TN 38570
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Customer Reviews
- 4.0 Average Customer Rating
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My issue was I had initially rented the truck for a two day period from 7/17 @ 9 AM to 7/19 @ 9AM. I realized we wouldn’t make the 9 AM return time on the 19th so I extended it to 4 PM on the 19th as that was my target. However, I realized we might be tight in getting it back by that time so I called in as I naturally thought I had another 24 hours to return it which would have been by 9 AM on 7/20. That wasn’t the case. Darius informed me that if I didn’t get it back by 4 PM I would be charged another days rental which makes no sense to me. He said there wasn’t anything he could do but because I didn’t extend it for another 24 hours I would be charged accordingly for another day I delivered after the 4 PM time period. I was trying to be courteous as to my return but in doing so I was being penalized for it. Luckily, we were able to get the truck returned before the 4 PM time period. In the future I will have to definitely take this into consideration. Happy but dissatisfied customer to some degree. This should be looked into as quite honestly it sure seems quite shaky!!
GARY SOnline instructions need to be made more clear Such a kind, sweet lady at Bows, Petal & Lace. If not for her I would have been really lost. She was such a blessing.
Cena DLocation could use updating/fresh paint. Th8s is a flower shop sidelining with u-haul.
James TEverything was good
sheila k