Just some workflow improvements you need to make. I made a reservation and when I arrived, the checkin process asked me for info I had already provided, a photo of my face, photos of my drivers license, etc. All that should have been done during the booking of the reservation. And because your uhaul app requires the photos to be uploaded using a cell connection, you are assuming the cell connection is good at all locations. I'm not sure if mine was at this location but the uploading of the photos took forever. I was on a schedule and had people meeting me to help load the truck so this was a problem. When I dropped the truck off, same issue. The photos would NOT upload. I tried for about 20 minutes and gave up. Your rep, when I called, said it was not critical to the booking that those drop off photos wouldn't upload but the purpose of them is to protect me in case of damage found on the truck that I did not do, so I would say those photos are important to me even if they aren't to you. You need to change the app so the photo upload does not rely on whatever cell service is available (you should upload the photos to the app and do the upload to the server when the connection is stable). Overall this rental was really frustrating.
Laura P
Longmont Storage 3rd & Hover St
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Longmont, CO 80503
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This was such an easy process!
JILL FThe agent was very accommodating. I am 4'10" and had trouble seeing over the steering wheel. The agent supplied e with blankets to sit on which helped a great deal but my feet wouldn't reach the floor. Is there any way to make it easier for small people to drive these trucks? Thank you.
HEIDI RExcellent service 👍
HENRY EExcellent service 💯
Henry E