No improvement needed. I was there 5 minutes before open and he got me started anyway. Very friendly and helpful.
MICKEY S
Lakeport Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Longview, TX 75603
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Directions are not correct. I was told one price but charged a different price. I asked for 2 dollys and was charged for 2 utility dollies. I returned the vehicle and still have jot been refunded my money. Not happy with that.
Shamaria DI'm truly grateful that I was allowed to drop the truck off at this location, not the one stated on the paperwork. As it saved driving an hour out of my way. They were super friendly and helpful!!
GLYNIS RPick up location was good. However, your site, app and customer service reps that answer calls directly for U-Haul are below average. I could not get help I needed and was routed to several ppl where the last one had an attitude. I had to go online, cancel my reservations and re reserve and the process took me over an hour. So I was unable to move at desired time. When attempting to unload the truck, a bad storm came and I called and spoke with a manager to let them know I could not clear the truck out drive it back on time because it was unsafe due to extreme weather conditions. I was informed that it was not uhauls problem and I would be charged another day. Heartless! So I ruined belongings unloading in the pouring rain while it was lightening and drove the truck feeling very unsafe in such weather condition. I am very disappointed in this company’s lack of compassion and consideration for my safety and personal belongings.
Pamela MThere is absolutely zero allowance for additional miles. The mileage just seems to be from one dealership to the next. If you have to drive to your house, sorry for you if you live live off the direct path from pick up location to drop off location. There’s no allowance for this. The mileage allotted to me was 151 miles. Because I was able to find a closer drop off location that was not listed on your website, I saved myself 12 miles. This part of your price calculation is an error.
Nic S