When I got to the location and verified my truck the owner of the business REFUSED to give me the keys to the truck!! He was rude called some other person who LIED and said he didn’t know where the keys were. After 30 min dealing w the store owner and some other stranger they finally gave me the keys. Horrible business completely unprofessional
COURTNEY E
Dixie Land Food Mart LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40210
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 1.5 Average Customer Rating
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I was charged for fuel after putting the fuel that I used back. Was told that the last person was supposed to put it on full and didnt and it was my responsibility to let the dealer know that it wasnt on full before I pulled off. Also after reviewing the contract there is a signature there that is not mine. I never signed anything when picking up the uhaul so Im not sure who signed it for me. The dealer was never there he talked to me over the phone. So its my guess that he never checked his truck. And he forged my signature. He never discussed fuel but because of pass experience with rentals I made sure I put it back. He was rude and mean for no reason. Not acceptable. Also his brother told me the truck was no good. He told me it was. Midway thru the ride it got shaky and engine light came on.
Brittney WEverything was fine
Rhonda sI recommend don’t use this place!! They charged me for 3 different days for using the uhual one day!! They stated it’s not their fault contact your bank Or U-Haul and then laughed about it!! All though I have bank statements showing U-Haul taking out 3 different payments out they still stated they don’t have that on their end so nothing they can do!!!
Xavier BTerrible Service slow and under staff working at from a grocery store from count. No cart and vehicle has a strong cigarette odor.
DARRY B