Trailer was dirty and much older than other trailers of the same type I have rented. Did not have tie down rails as advertised. Location had friendly staff that were accommodating. 5 stars for the location.Nicholas B.
Moving Truck Rental in Lubbock, TX at Stack It Up Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Lubbock, TX 79423
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Find another dealer they do not inspect the equipment and when told that there is a issue with the equipment they argue with you and tell you you are wrong. Lost an entire day and help that was paid for to move cause the tires on the trailer were bad. Dealer was told tires were bad and they argued that they were fine and good shape. When trailer was returned there was no one there and no one would answer the phone. Read the note and the issues I had with this rental they are attached to this rental.RICHARD WAYNE B.
Have customers return vehicles with a full tank of gas.Michael D.
Rate was not changed when vehicle was changed from a larger to smaller truck. Truck was not moved from the lot. Uhaul customer service assisted.Rhys J.
Nothing. all was good.quint W.
No cup holders, floor was dirty, had shit in it that the previous customer left behind. Trash.Austin B.
I was given wrong information, that could have ended in me having to pay extra fees. The lady did not know what she was saying. They also did not provide any type of lock for the uhaul.natalie G.
Simple store, but it was quick and easy to handle the drop off.KERI M.
The wheel showed a lot of rust on one of the wheels. Other than that, very friendly staff and quick service.VERONICA V.
Well it was not the best experience I've ever had. We rented the unit, then got to where we were going to load, and there was a lock on the door. So we had to wait until the representative came out to cut the lock off. But they did it in a timely manner and was very sorry for the inconvenience.Jeffrey B.
Make sign more clearKim S.
Fantastic, they were very friendly and helpful in every way. A good place to go. I would recommend this place to anyone.venita R.
This location did not clearly indicate the drop-off point as well as other U-Haul locations which have a green roof over the clearly marked drop-off point. The drop-off procedure was not as clear as usual.Vitale M.
Only issue is that the scion car would not fit onto the dolly being as low in the front as these cars are. Appreciate getting a refund for the time not used.Curt C.
Give me a REFUND for my rental!!! The cab of the truck emitted the carbon monoxide through the AC vents!!! We had to drive over 300 miles in 103* weather with the WINDOWS DOWN!! So horrible!Teresa D.
So much better experience than the corporate stores in LubbockBobby B.
Instructions provided at counter unclear, confusingM Rubayat R.
This was actually my third location because of bad communication. I called to rent the trailer from someone at the 34th & Q location in Lubbock. They told me on the phone they had it. Then they sent me to East 50th street and they didn't have one either. Then they sent me to the Ave P location and they were closed until 4:00pm. I had to wait 30 minutes for someone to show up. Then I took the trailer to Houston only to find out the trailer was too short. The original person I talked to asked what I was hauling, but it was about 18" too short.Tom W.
We got bumped over to this location the night before we were to pick up our uhaul. We were to pick it up at 9:00 but the location didn't open until 10:00. Needless to say, this put us an hour behind along with other people who were also waiting. The kicker to the whole situation...the young lady that worked there was 20 minutes late. She overslept and had her 2 small children in tow. When we finally got the paperwork completed, she told us to go to the shed and get our own furniture covers. The shed was filthy and so were all the covers. So we had to go through all of them and find decent ones to take with us. This location is totally unacceptable!Bryan L.
The attendant pointed me to the trailer and said there it is. She was very reluctant to assist.JOE B.
It was excellent nothing to improve.RICKY C.
Lisa was amazing! Her service was great and she was very helpful!Karlana C.
The associate was amazing and helped me out tremendously. I greatly appreciate her assistance.Matthew W.
Even though I paid to have a drop off at a certain location I was instructed to drop off at a different location which was multiple miles away. The drop off was in the pouring down rain and the location for drop off was in the middle of a muddy field. I got muddy from trying to take hte trailer off. It was very poor service.Michael E.
The timing was fantastic! Manuel was an excellent help. Well done, Thank you!mike P.