Everything was good with the equipment. Had issues with check-in process. It said the keys were in the back of the truck and they were not. They were inside the office. If they had not been there at the time, I would have been out of luck… Also, the past two times I have rented a u-Haul I also requested to rent a dolly. This time and the previous time I was not provided with one. Why offer to rent them if you don’t have them??? Very frustrating there - but it’s not just this location.
TRAE B
Mini Mall Storage Lucedale
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lucedale, MS 39452
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I requested a dolly and a 20’ U-haul truck. I was not notified that the location did not have any dollies. If I’d been notified, I could have either moved my reservation, or made other arrangements to obtain a dolly ahead of time. When I attempted to pick up the truck assigned to me, it was not clean. There was grass and ashes in the cab of the truck. When we attempted to start the truck, it was completely dead. We had to spend time going back and forth with customer support to be put in a new truck that thankfully started this time, but delayed our moving start time.
Heather HIt was an excellent experience
William JI paid $7 fee to use a dolly. But did not get a dolly.
Regina V