I locked the keys in the truck by mistake. Setup roadside assistance to come unlock the door. Instead of letting me return the truck fueled up the towed it away and charged me for the fuel and the tow. Very displeased.
TIMOTHY S
Grab N Go
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U-Haul Truck Share 24/7© Location
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One-Way and In-Town® Rentals in Luling, TX 78648
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.0 Average Customer Rating
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Did not get my refund back
DANIEL GMore accessable.
TONYA BWe asked to change the dropoff location when we picked up the truck. We were told we could…and she would take care of it. When it wasn’t changed in the app, we called the pickup location and asked, and were told again that it was handled…except it wasn’t. We dropped off where we were told we could, only to be charged an additional $400. We questioned and filed a dispute, they said we would not be credited the money since we dropped off in the wrong location - regardless of the fact the lady in Lockhart told us we could. We won’t use U-Haul again and won’t recommend it to anyone.
Masaru MI locked the keys in the truck by mistake. Setup roadside assistance to come unlock the door. Instead of letting me return the truck fueled up the towed it away and charged me for the fuel and the tow. Very displeased.
Timothy S