U-Haul's practice of requiring customer to use their phone to upload images of their driver's license does nor consider those who choose to not have a cell phone. U-haul needs to change that policy or provide alternatives. What was wrong with the old way of renting vehicles before cell phones? I do not care to see my license information displayed on the web one day.Stephen Q.
Moving Truck Rental in Lutz, FL at Wesley Chapel Storage LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Lutz, FL 33559
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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All good, Absolutely no issues!William R.
I was switched to this location last minute by the representative. I did not mind picking up from this location until I realized the area lacked decent cell service. It was frustrating to stand outside in 80+ degree weather searching for service. This mobile process that was meant to be efficient ended up taking around 35-45 minutes even though I had completed check in beforehand. Uhaul should take this into account when selecting locations.Erica R.
Nothing to improve upon! The staff was professional and a pleasure to deal with and from the location to the building to the vehicle, everything was clean.Ruth H.
I had an issue with using the UHaul site to complete all of the steps in the drip off process, like location, and photos. This was not the fault of the locationDOREEN G.
The service is ourstanding and the vehicles are very squared away. We have been repeat customers ever since. I gave them my highest rating.Joshua T.
Online check in is a joke.HEATHER H.
You doing gineMaria R.
The person in the office was not wearing a mask even though there was a mask is required on the door. she also told me that I was required to buy the $10 worth of insurance and I found out that was not the case. That is fraud.MIKE B.
Rented a van. Rear of van was dirty and passenger side had dried vomit on inside of the door along with dog hair in cab. Went back in a customer service rep swapped it out with the other one they had on hand. That one was goodRoger D.
employee does not know what he is doing.Charles W.
Went to put my wallet into glove box snd a bunch of roaches came running out YUK!!! Now I have to smoke bomb my coach to make sure the roaches from your van didn't go into my coach Told manager about bugs I also took a video of the roaches if you want to see themGary P.
Nothing, customer service is amazing, quick, and efficentMatthew S.
They are always great at this location in Wesley Chapel FlMOSES M.
Good face to face service. That u-haul location not offered self picking equipment despite uhaul webpage offer. If the system allows it, please update and eliminate the mentioned service from this location.FERNANDO Z.
Super nice place...nice uhaul..Pablo G.
This location always works well with me. Recommend!Moses M.
They were nice and the truck ran great and easy to drop offAncel M.
No customer service no empathy old lady hates her job or people poop in truck she said she couldn't do nothing about it. I handed her card & she left my hand hanging and put my debit card on desk & put truck keys in other side of desk instead of in front of ne I had to go around chair to grab key. No greet when entered just a stare n serious look. Complained about poopy horse shit she said she didn't have another truck or she couldn't do anything. Got shit on my furniture and shoes ewwww... nasty never again will I go to this location.MARY F.
The woman at the front desk was absolutely wonderful, very nice, and very helpfulJessica W.
We returned the truck at Wesley Chapel Storage. The staff was amazing and so helpful!! A+++Jason T.
Not a thing!Jon L.
Nothing...continued success at this location.PAUL M.
The online process. Made me 1 hour late so I had to go to the office which was about to close. Delayed and made late to my pick up location for my furniture.Collin C.