I had an accident near the top of the ramp the afternoon I was going to take it back and it slowed down my local move. I called that day to ask if I would be charged another day and was led to believe they would work with me even if I was going to be late an hour or so. I called about 15 mins away from the dealer when returning the truck the next morning about an hour after opening time as I said I’d probably be and was told I’d been charged another day. I paid help to come very early that morning and help me unload (to get it returned by 10) it so I wouldn’t incur another day so I was charged everything times two and endured a fall on a worn metal spot near back of the truck when it was damp. I was told on return that U-Haul had gotten very strict on policy and maybe I could call and talk to them in billing. If I have to go to that amount of trouble when I thought I had addressed it at the local level, why bother I going back to U-Haul.
CHRISTIN L
Texas Life Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Magnolia, TX 77355
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Congenial Staff were most friendly and helpful.
LARRY LThe rental location we used was Texas Life Storage LLC in Magnolia, TX, and they were absolutely fantastic to work with! I’d highly recommend them to anyone looking to rent a U-Haul trailer or truck. Ask for Mary — she was incredibly helpful and genuinely cared about making sure everything went smoothly. Her customer service was exceptional!
Stephen BI would’ve loved a cheaper price, but ice cream melts such as life
STEPHEN SThe staff here is always very helpful and courteous. I go out of my way to do business with them. When everything seems to be run by big corporations, the people you deal with make all the difference.
Nicole J