I called Customer Service on 5/20/25 after picking up U-Haul and when returning the truck all the notes were in the computer. It was a horrible experience and I have used U-Haul several times. I was told that someone from Management would call me after returning it on 5/23/25, but haven't heard from anyone. I could list all the issues, but there are so many and the notes are there. My number is 765-480-7085.
Candace W
Mps
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Magnolia, TX 77354
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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No parking No lighting at night and very scary to document and take pictures in the dark
armando rThe best experience!
Michael PWe did not like your “automatic “ check out and check in. The questions, the photographs….i understand WHY you need this information, but would have been nice to have a HUMAN involved.
andra HLocation is remote extra far from home and has limited cell service. App failed during return only after you over charged me for mileage. Luckily a staff member assisted me. Spent 15 minutes on hold only to be disconnected and had no call back. Stephan was not efficient and or helpful. You guys changed all of my locations and created this problem . Not the first time shame on you
BRADLEY P