The location itself was fine, and the woman who helped us was very good. But the issue was with the reservation. I had a confirmed reservation and should have been able to check out the truck using the phone app. It didn't work (the code wasn't issued), and if it wasn't for the woman at the screen printing store who had gone through this before with a customer, we wouldn't have been able to use the truck. It took over a half hour to sort this out, and it was a huge inconvenience. I called U-Haul and was told I would be issued a $50 credit. I did not receive that.
LAUREN H
Lakeshore Screen Printing And Embroidery
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One-Way and In-Town® Rentals in Manitowoc, WI 54220
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- 4.0 Average Customer Rating
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Hours on site listed Saturdays open until 1 and the door had hours listed as closed on Saturdays, not too big of a deal, until I open the truck with my code to find no key in the truck, had to sit with customer service for 45 minutes waiting to get a different truck. The I'm told to leave the lock or ill be charged $25, there's nowhere to leave the lock, the Dropbox only fits the keys.
Trevor PI would've liked the option to rent a dolly for moving heavy furniture but could not figure it out. It's not the locations fault maybe I am not familiar with the app and the add ons.
LESLIE LThe lock for the 10’ truck would not work. It took 40 minutes of trying to unlatch the lock until we upgraded to the next truck. Heather, a U-Haul representative was fast and very responsive in helping us out.
Alyssa AA good experience, the girl who helped me was very kind, she gave me the equipment and explained in detail everything I had to do when I would return it. I recommend it 100%
RITO M