I booked 2 weeks in advance. The day before pick up I was told that the 15' truck wasnt available at the location at the steeles location i originally set up. Was told i had to drive an extra 30km to Richmond Hill to get a 15' truck. I agreed. On the pick up day i went to Richmond hill location to pick up my truck and it wasnt there. I called customer service and was on hold for 40 minutes. 4 different operators baiscally just hung up on me without saying anything until i finally reached someone who was able to set me up with a 10' at Markham. Overall our move was delayed 2 hours due to terrible service.
PHILIP J
Woodbine Chrysler
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Markham, ON L3R2N8
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- 3.5 Average Customer Rating
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They had no record of my reservation when I got there. Took 45 minutes to finally figure out what truck and equipment I rented. Needed the truck for 12-hours. Dealership is only open 6-hrs on Saturdays. There was no option to choose 12-hrs online. When I returned the truck after about 10-hrs of use, was charged 2 DAYS for the truck and equipment rental!! Also with the extreme wx, was unable to open the bank door of the truck to take the mandatory photo of it open for the online return.
Kimberley FYou guys charges me for CDW coverage $19.35 which i didn't requested
SHARIEF AThe inside of the truck was found not to have been cleaned properly. My shipping department had to throw out some stuff before we could load. The wipers were found to be poor with the bad road conditions. As well the truck was quite sluggish.
Charles CThe U-haul cell phone app is useless. Pictures never get uploaded through my cell phone. With the cold weather to do all the pre-checking outdoor, it is not decirable while we need to do all 50 times of upload and still failing. Until we call the call center to give us a link through email. then to do all the upload through the link instead of the Apps from cell phone. Also, returning the truck will do the same. very disappointing with U-Haul .
Siu K