Speedy process and thorough hook up
TOM D
Ace Home & Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Marshall, MN 56258
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Let me start by saying that there was absolutely nothing wrong with this specific location! Ace Home & Hardware in Marshall is great store with very helpful and friendly staff. However, the fact that u-haul's system allows me to order exactly what I want, for when and where I want to pick it up, and then only is a small, unconcerning pop-up box does it say that the order is contingent upon availability, with out laying out exactly how unlikely it is that there will actually be the exact truck that one needs available at this store in Marshall is incredibly frustrating. I saw the note that said someone would call me, and yet 24 hours ahead of my reservation, no one had called me! Luckily, I had started to talk about my upcoming rental plans with others in town and been warned that people often showed up that morning only to find they had to drive 45+ mins to another town to get what they needed. Just because we live in rural America does not mean that we don't need the equipment that we requested! And sometimes we need exactly what we requested, in the time frame that we booked it for! I can't afford to be driving all across the Midwest to pick up a truck, even if your company is willing to cover the cost of the additional mileage for me. if it's truly that hard to have truck available in this area, then don't allow people to book online at all, or make sure the warning is in red and stops people from moving forward until they acknowledge that they might have to drive up to an hour to get the truck, or take a smaller/larger truck instead. The lack of communication from u-haul ahead of time was incredible frustrating!
CHARLOTTE WHorrible. The U-Haul was not at the reserved location. I had to drive over an hour away to get the truck that I had already booked and paid for. If the truck is not available at the booked location you should not be able to book the location. No one reached out to let me know. The vendors at the location didn't know anything and were not helpful. Would never recommend.
Taylor MProvide more training for person taking questions at pickup location.
MICHAEL BThe 2 guys working the rental department were nice and very easy to work with. They helped hook up to the trailer and verified the lights were working properly. I recommend this store and will be renting again.
Alexander M