Had nothing but problems setting up my rental, although I already had a reservation. He never look at my reservation. He made our return 8 hours later than requested, which charged us another day, he charged us insurance although we declined it (but this seems to be a general UHaul practice). He was on the phone the whole time we were there on a personal call. He argued with us the whole time we tried to explain to him that he was over charging us. He was trying to charge us 93.00 dollars when it should have been 60, but he wouldn’t listen to us explain to him it should be one day because we were bringing it back at noon, (he had it reserved it until 8pm. ) . . . We told him no insurance three times, he still charged it for two days. I had to call headquarters to get the reservation recognised. At which point he said he never said 93 dollars . . . not to mention we were two steps behind him coming in and he let the door close on us as we entered. Then when we returned it at 1030 am, a different guy told us he would handle it and that we didn’t have to do anything (I should have known then tho). I get a email at 758 pm that our rental is still active (charging us another day rental fee). I did call uhaul again and for it straightened out and credited back to our account. Overall UHaul was great, but our pick up location employees were rude, incompetent, and misleading.
LINDA P
NB Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Marysville, CA 95901
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ROBERT ADon't go to this place. They will rip you off! They charged us $144 for 24 hours, we returned it on time. They then charged us $247 additional even though we only used one half tank of gas!
Sandy AHorrible experience! Employee tried to charge us $75, falsely insisting that we were short on gas (not true, there was more than enough) and then saying we went over our mileage (not true, we were under by at least 100 miles). Had to call customer service. It took them 1/2 hour to convince this crook that we owed nothing. This guy is a thief and should not be involved with U-Haul.
RALPH KBe respectful to women
JANAL M