Scheduled an in person pickup. No one was available at the location when I arrived. Therefore the pickup process wouldn't go through. I had to cancel the order and schedule it for an electronic pickup. Then it worked. However, after returning the truck with the fuel I replenished I was still charged for the gas I used and then some. I will not be using U-Haul in the future, nor would recommend this location to anyone.
ROBERT C
Merger Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Maryville, IL 62062
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Customer Reviews
- 4.5 Average Customer Rating
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I was late by 45 minutes on pickup and it was an ordeal getting the app to work. Maybe allow an hour grace before kicking you out of the system.
ROBERT DHave this location open I had to call a number and it took the guy a while to come out then he had to unlock the door and I feel it should always have someone in there to help customers.
ASHLEY HThe App was a little slow so it took about 20 minutes to go through the menu to get the keys which was much slower than having reservations at a larger site. The rep was nice though and got the furniture dolly for me.
Jeff BBe present when the customer is coming to pick up the truck. I feel my experience might have been a one off as the management wasn't present when I arrived. The door was locked and no one answered the number they posted to reach them. I was 20 mins early to my appointment check in, called twice with no answer. It was 20+ minutes past my scheduled pickup to finally leave. Which may seem minor but once they were there it was about a 2 min process. The scheduling and check in seems useless if no one is going to be present to provide the keys. I got the same results upon delivery, door locked and no one answered the phone. If you dont want to offer weekend hours, then change the service to M-F.
TYLER T