I very disappointed to show on time this morning to pick up my reserved 15’ Truck to be told that I did not have a reserved truck at that location. I certainly do not know how I can have a confirmation number, it is my app and have received confirming emails, but be told I did not have reservation. Tina at U-Haul customer service worked to resolve the issue, but it took over an hour to pick up my truck. This put me behind on my daughter’s team school project. Extremely frustrating and unbelievably poor customer service!!!
JAMES R
Mini Storage Depot Wilkens
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mason, OH 45040
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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