I’ve rented trucks and moved my kids many times. This was the worst experience I’ve ever had. A week before the move, uhaul told me my truck was no longer available at the location I had picked. They switched our pick-up to the Burma Road location, which was very inconveniently out of the way. For this, we were given a $10 discount. Big deal. Then at Burma Road, we had to interact with the rudest teenage girl at the grimy gas station where the pick up was. She was abrupt, insulting, and clearly uncomfortable with helping us. I had to install the uhsul app to get anywhere, despite having made the reservation without it. It took forever, the girl was ridiculous, and then when we finally went outside, she assured us that the mattress bags and blankets we ordered were in the truck. She walked away from us without telling us much of anything about returning the truck, and we were given no indication about a receipt. We were now 40 minutes late to meet our son. Arriving at our location, there were no mattress bags in the truck. We had to put his mattress in back where there was debris on the truck bed. After finishing, we went back to Burma Road and returned the truck to a different gas station employee who spoke almost no English and couldn’t answer even the most basic questions like “Fo you need to inspect the truck?” “Do you give us the receipt?” “Would you like us to lock it?” All he gave us was a phone number on a post-it and that was it, we had to walk away. The entire experience was frustrating and inconvenient, and we are not typically people who complain about stuff in stores or restaurants. You should not be using this gas station to represent Uhaul. And a $10 discount after this experience is not ample enough, particularly after I had to call uhaul three times before the mattress bags were refunded. This is just a poor, poor experience.
Nancy L
Bp Burma Rd
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in McFarland, WI 53558
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Staff on site able to assist with pick up and delivery of truck. Great location, easy in and out couldn’t ask for a better experience.
Mary LI booked a rental in madison ,wi 1 week in advance. Day before my scheduled pick-up received a call from u-haul that my truck was still being used by someone else and that I would have to drive to a nearby small town to get a truck. This added miles to my rental. they said they would adjust my bill and that never happened. In the future i will check out the competition instead.
john dI was surprised to find there was no counter personnel available, and the gas station attendant was unhelpful. Furthermore, the entire process was not user-friendly. When I contacted customer service, I discovered my account was incorrectly linked to another customer's information, which only compounded the inconvenience. Overall, this was a poor experience, and I hope this feedback helps you address these issues.
Wisconsin BThere is no one there to provide human service for someone unfamiliar with the processes of pickup and drop off. The person behind the counter cannot leave their post and doesn’t have time between customers to wait on U-Haul issues. But the largest issue I ran into was a glitch in the return process that kept me in winter temps trying to get acceptable pics of the vehicle for 20 minutes.
Julie F