I had very hard time to get the truck from that place. When I reached the location @4:00 pm, it was closed and no trace of U-Haul truck or anything. I had to call and wait about 38 minutes to get help from Uhaul and she directed me how to in details. I got out with the truck around 5:45. I also told her that the fuel indicator shows little below or at the quarter line. I returned the truck around 4:30 on the next day and made sure the fuel gage shows exactly the same as I took it out. The trip meter shows 40 miles that I set up at the beginning. I just got the receipt which shows they charge me for 44 miles which is 4 miles more then I used, charge me $13.50 for extra 3 gallon gas which shouldn't be my consumption as I explain above. On top of that, they charge me for TWO DAYS! I took the truck on 6/13 @5:30 pm (explained above) and returned on 6/14 @4:30 pm, is that qualify for 2 day charge? Bottom line these people are untrustworthy dishonest, and I will never user their service.
Mashiur R
Legacy Pack N Ship
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mckinney, TX 75070
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Great easy experience. The owner was extremely friendly and helpful.
Kiera SEasy to pick up and return, although app doesn't fully explain how to return.
JIMMY RGreat experience, no improvements needed!
Amy CThe staff was extremely friendly and helpful. He guided me through the process and set proper expectations. Much better than renting from a big box hardware store or storage facility. I will be using them again for another need in a few weeks.
PATRICK L