This was the worst UHAUL experience I have EVER had! The individual at the front desk could not speak any English, at all! The UHAUL app did not work, I had to call/live chat six times to try to return the vehicle. This was an absolute, terrible experience. As a side note, I know in our world that people complain about the smallest things. I am not that person! I haven't written a negative review in over two years. This was such a terrible experience, I felt compelled to tell everyone.
JENNIFER T
AE Auto Paint LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mechanicsville, VA 23111
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I did an online/virtual drop off, as it was a Sunday and the location was closed. All seemed to go well with the drop off/photo upload, etc. However, I never received any notification on Monday or Tuesday that my drop off was successfully received and that my final billing was complete. I'm left a little concerned that something didn't go right.
Thomas Y