Tried to book rental online, the booking was routed to a location other than location requested, had to cancel reservation and do a walk-in at the location I requested. Online customer service needs to listen to the customer.
LESLIE G
B&D Auto & Truck Service LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Memphis, MI 48041
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Customer Reviews
- 4.0 Average Customer Rating
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After a 70 mile round trip and an hour each way plus a yard wait to get the trailer lights up and running to no avail, UHaul MGMT team lady did one heck of a job to find another auto hauler before my sunset departure to Florida. I wish I could remember her name. But Rebecca at the initial scheduling office did one heck of a job to. She made the UHaul MGMT contacts to get a back up trailer. The pick up that did not happen was from memory in Troy, MI. This franchise needs to check equipment to be operational. They got me on the road on the late side. Rebecca even called me once I turned in my auto-hauler to let me know that the early drop off went well. Because of UHaul representees like Rebecca, I would in MAY26 upon my return, tow back another auto-hauler plus what other company wheels can be needed in Michiganj` in the Springtime for FREE.
THEODORE LNothing.She did a great job.
JOSEPH HThe staff was very helpful, she knew what she was doing and we were not there long at all. I appreciate their help.
DIANA MI was notified that the original pickup location (a full-service U-Haul store) did not have the trailer I had rented, nor did the next closest full-service store, so I was directed to the B&D location. Only one person was working, who was also responsible for running the fuel station and the convenience store of the operation. She was super friendly, but flustered. The U-Haul portal was running extremely slow, which lent to her frustration (which is understandable). I told her that I was not in a hurry and to take her time as well as deal with the other aspects of the operation. This location had only a few items for rent and was a lower-tier operation; in other words, U-Haul rentals seemed to be secondary to their primary business. Nonetheless, I was able to complete my transaction and went about my day.
DAVID J