The pickup was swift however the drop off was not. I called this location approximately 7 times to ask them what type of fuel to pump (first time renting a uhaul I'm 22) and absolutely no answer. Once I arrive at the location i notice the reason they did not answer is because they're talking to a friend on the company phone. On speaker. Completely ignoring customer calls. Not professional at all would not recommend.Kayla S.
Moving Truck Rental in Miami, FL at Los Primos Express Kendall FL
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Miami, FL 33186
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I rented this van assuming I would use it around town for 20 miles but only used it for 13 miles.When I picked up the van it was 3/4 full and it was still 3/4 full upon return. I get my final receipt next day and it does credit me the 7 miles but they determine that gas meter was at 3/8 which means traveling 13 miles consumed 3/8 gallon of gas. Moreover, they charged me $12.75 for 3/8 gallon. Unleaded gas is currently at $2.86-3.00 gallon in the Miami area.Jose R.
Friendly staff and excellent customer service.Jorge L.
The staff at Los Primos is friendly and got me up and running fast.Alberto S.
Clean van and don't charge extra for no reasonKevin Q.
Nothing always a great experience & very courteous peoples..ThanksRafael A.
Customer number: UTV2891845 license plate number AJ76820 contract number 29473290 I rented a van on October 13, 2020. When I got in the van there was an oil change notice required which I could not see the miles it had. but the gasoline could be seen and it lacked a quarter. After using it, they tell me that I have to pay for gas as if it was full and they charged me twice the miles I used. They told me that I had no choice, that I had to pay for it. I paid it. After 1 month they charged me the tolls, I also paid it. and today after 2 months they charge me again for tolls. and I already paid it too. but until when? Obviously it is the last time that I rent in this company. I am very disappointed because I thought it was a safe and reliable company. I need to know if they will continue to charge me, what other bad surprise awaits me?Andrea B.
Truck condition was in terrible condition: all sorts of maintenance lights turned on the dashboard, truck was dirty, light knobs would fall off, electrical cables sticking out, window knob would fall out... a nightmare of a truck. I felt very insecure. Additionally, Agent at the branch who provided the truck was not very thorough in explaining everything, very cryptic. They need to be trained or retrained to be more thorough explaining to customers all the steps. Agent also asked me beforehand for an estimate on how many miles I was going to drive, I said 20 miles but ended up driving only 4 miles. Yet they charged me for the full 20 miles! Because of the poor directions, I was not able to do the online checkout of the truck and was charged an extra 20 dollars! The whole experience was very unprofessional. I'm very disappointed at UHAUL and especially this branch.FRANCISCO M.
Very good people and very near serviceMiguel R.
Great workJason D.
Truck was in terrible driving condition. Sounds like a bearing is about to go out somewhere. Cargo area was dirty.....I cleaned in case I was accused of the dirty cargo area. I had cargo that took the entire width of the cargo area and removed the dolly to make room, I did not even use and was charged! Also, charged for after hours fee? I am doing all the work here and I am getting charged?!?Ronaldo T.
To have a better policy of maintenance of vehicles. In my personal case the truck I rented had a big leaking in â€œmoms atticâ€ that leads to damage in my furniture.Oscar M.
Office staff was helpful and friendly, unfortunately as far as the truck are concerned it is a completely different story. Windshield was found cracked, upon opening the door on the dash I found two empty water bottles and a face mask (how is this not a hazard/safety concern), all the floor area of the inside cabin was covered in dirt and somehow water pooled at the bottom of the floor. Beyond that the rear tire had low pressure indicated by the cars diagnostic system and the oil lifetime was at 7%... the steering wheel was missing chunks of material and a light was busted! Seriously, there's zero maintenance on these trucks.Jose T.
nothing,,did reservation on computer picked up unit & dropped off after finished they sent me bill ..easy..Rafael A.
The whole having to confirm with 2 people at 8am was kind of annoying as I had to call and wake up my mother just toto get my truckFabian R.
Awesome job!David M.
Mobile pick up experience could be improved. I wasted a lot of time trying to get key out of box only to find key was not in the box. Then had to walk to stairs because elevator out of service to get to their office.Karen E.
No recommend Costumer services ðŸ‘ŽðŸ¼Pablo P.
Great service and very professional.Leonard G.
I will never rented again in this location, the keys for my truck it wasn't on the locker for pick up, and the app said that I had already received the truck. I was treated very badly by one of the owners of the business, speaking in a rude way for not having put $5 of gas in the truck when they made me wait for more than an hour the day for my pickup because my truck it was not ready and the business was closed. I'm a loyal costumer of uhaul and I never experience so a bad costumer service from one of the agencies.Gladys R.
Very smooth process. Professional and friendly.Adriana P.
Very good experience No complaintsCecilia D.
Great service very friendly and professional staff, just A/C on truck did not work and back leaked water.karl H.
I had problems with the app, I have to wait around 1 hour to get the key code.Estban V.