Booked online said I could pick up the truck at 8am. So I showed up at 7:50am and waited until 9 for the person to show up. By the time I got done doing paperwork it was 10:00am and I still needed to have the truck back at 12pm. Because I rented the truck for 4 hours instead of the whole day.(wasn't aware of that. Way to expensive. Needed a small truck for one load. Will never rent from u haul again!Jeremy C.
Moving Truck Rental in Midland, TX at Midland Lock Storage LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Midland, TX 79701
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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I wouldn't recommend uhaul period! The location I was supposed to pick up at and had reservations at ended up not having the trailer. The man originally said to many people had reserved the same trailer for the same day but finally found one at a different location. The lady from the call center that called to tell me where to pick up the trailer said well the reason the original place didn't have the trailer was it was stolen and well that just happens all the time. Funny thing is that's not what the guy told us. So went to the next location which would be closed the day we were to take it back but she informed us we just needed to drop off at the original location we were supposed to get the trailer at. So finally got the trailer after over an hour because well it was over booked then told the trailers are always stolen. Then next day we try and take the trailer back to the original place of the reservation like we were told and then was informed if we did that we would be charged over $230!!! That's ridiculous!!! So then was told we had to do a self check out thing at the other location since it was closed. Tried that for over an hour and it wouldn't work so called the uhaul customer service....guess what!?! They didn't have us set up to deliver at that location or do self check out since that's not where our reservation was. Then I just get my invoice in and was charged $20 for an after hours charge! Will NEVER use uhaul again. This place is an absolute joke!RICHARD B.
Attendee was good and thorough.Letticia M.
When I was picking up my equipment in Midland, I was dealing with Rocky. He was very helpful and was very easy to work with. If I have to move again I would like to be able to call him to take care of all my dealings with Uhaul. I would recommend him all the time.Terry H.
Dee was very helpfulSid G.
Everything was perfectBenito J.
Took 2 hours and 45 minutes to pick up truckMarks L.
Rusty was extremely helpful, picking up and dropping off. He made sure everything was good to go and was quick about it for me.boyd C.
1time Thai I have ever had someone take pictures of my car and license plate made me feel like I wasn't going to return I prefer to rent from the main U-Haul centerRobert C.
Make sure the AC is working so the costumer doesn't have to drive 400 miles in Texas heat without AC.Imani H.
Not rent trailers with bent frame and suspension. Trailer was unsafe to tow at any speed. Replacement trailer had a completely bald tire. Disappointing experience. Jim 210-771-0652Jim M.
Dee was awesome!!!jamie D.
Lower pricesJudia F.
Trailer was full of gravel and uhaul didnt give a #$%&I had to clean it up fuck uhaulbrad M.
Staff should really have some form of Documentation for new members to have on hand when they come to register a user for the first time, new staff member had to call several people for help processing the rental and payment.john C.
Customer service was not good. Tried to get a receipt multiple times, and have no idea if they actually checked the truck rental in or are still charging me.Nathan B.
Nothing. Everything was greatCheryl D.
Great customer service, very professional and helpful. I will be back to rent from this location.Victor D.
Good service from staff at the Midland location.DAVID S.
did not have the truck I reserved. Had to take a smaller truck resulting in two trips costing more in mileage and fuel costs.kyle S.
I originally make my reservation to another location, but some how my reservation was changed to this location. The truck that I got was old on very bad condition the windshield wipers were not working. The truck was very slow and the driver did not close properly so my entire drive I was earing a very annoying sound. The driver sit was very uncomfortable too.Samuel U.
Good servicemartina O.
The moving items I rented were unavailable at the location and I had to drive through torrential downpour rain almost the whole way with nearly dry rotted windshield wipers. Safety hazard for sure. The seat of the truck was work and leaned to the left some and there was no cruise control. When I went to a different uhaul location to rent a dolly and the missing pieces of moving supplies, the clerk was slow and chatting with another customer and seemed unprofessional. No sense of urgency when there were others waiting. This was not streamilined even though I paid up front for supplies since I had to meet movers and was late so had to pay 180 dollars more for the hour.Michael B.
We had a very pleasant experience at your rental location the young lady was extremely courteous and very helpful we will definitely be back if we ever need to rent again thank you very muchHAYDEN B.
Just did a 24 hour drop after they closed. Call the day earlier to verify what to do. Staff was very helpfulJames V.