Have more patience with customers and be nice and helpful.
terry b
One Stop Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mission, BC V2V2Y6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The person in charge at this location (Sunny) was very rude, disrespectful, t and had a very hreatening demeanour towards myself and my daughter. When we first arrived to pick up the truck he said my reservation was cancelled. Once that was sorted we were trying to get the keys to the truck, they were in a lock box. When the lock box wouldn’t open for us Sunny yelled at us and said it’s our fault we were doing it wrong. He said we needed to put a $350 deposit down for the truck, I said this wasn’t mentioned when I made the reservation. He said it’s a new policy. I had to pay it or I couldn’t get the truck. So I paid it. He then told me if I didn’t have the truck back by 7:30pm I would be charged a $550 fee. When we returned with the truck I informed Sunny he had charged us for coverage that we declined on reservation. He again yelled at me and said I should have told him. I said it was on the reservation. He then said I’ll take $16 off and don’t ever come back to his location again, we weren’t welcome there and he would not rent to us. The following day I received the final bill via email. The bill was way more than it should have been so I called in to Uhaul. It turned out Sunny had charged us for blankets he said we didn’t return and he said we kept the dolly. Both are untrue. Desiree was very helpful and helped me to submit a request for a refund on these items and charges we shouldn’t have had. We will never ever return to this location. He was very frightening to deal with and has my daughter in tears.
Jennifer PClean nice to drive and good on gas tks shain
Clay AAll went well.. no issues
Kevin MExcellent customer service and responsive to my requests.
VINCE F