I will not recommend this location to anyone. After I returned the car and refueled it, they claimed that I had brought it back with an empty tank, even though I only drove 29 kilometers. In fact, I refueled the vehicle with more gas than I used, yet they charged me approximately $120 for supposedly returning the car with no fuel. Please note the following: The gas tank was at half when I picked up the car. I drove only 29 kilometers during the rental. This distance is not enough to consume half a tank of gas. I contacted U-Haul, and they advised me to return to the rental location to resolve the issue. At the location, staff acknowledged that I had refueled the car with more than was required. Later, the location called me and said they would refund only $7 out of the $120 charged. They are now asking me to call U-Haul again. This experience was extremely frustrating and unfair. I am requesting a full refund of the unjust fuel charge.
MUNIR T
The Ups Store 422
(U-Haul Neighborhood Dealer)
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Customer Reviews
- 3.5 Average Customer Rating
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Secured a reservation for a 10ft truck, the day came to pick up and was not ready, apparently the guy before me extended his usage and no one called or text to say my truck was not ready, lucky they had another 15ft truck on site which was given to me at no upgrade charged, a call would have been nice after all what is a point of making a reservation
RICHARD SThe vehicle was not cleaned after previous use, and there was coffee cup inside.
CHINTAN PI picked up my Uhaul and my time was toll 1.12pm but the location in charge asked me to bring it back by 12.30 only as there is another appointment for 1pm, I rented it at 11.45 and she’s asking to return the vehicle at 12.30, doesn’t make any scene for me!
DEVANSHU YI had a good experience until I returned the vehicle. I only drove the truck 16 miles I put gas in and the gauge was higher than when I first picked up the truck. When I received the receipt there were fuel charges of $73.61 + taxes. I called the UPS store and asked what happened and the clerk agreed that the truck was returned with more fuel than required. He then told me call U-haul and they will refund you. I told him he is there 3rd party agent and he needs to provide service. He reluctantly agreed to contact U-haul. I received a new receipt with an $83.18 refund but the receipt showed the fuel at 3/8 so this leads me to believe something shady is going on. I don't know if the UPS store is pulling a fast one hoping I didn't notice or if U-haul has flawed software. Unfortunately I will never know but I won't be renting from U-haul in the future my advice is don't scam your customers or tolerate your 3rd party agents from scamming either!
Randy B