Truck is super clean and well maintained. The pick-up/drop off service were both smooth. Great location!
CHENG T
New Avenue Boutique
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mississauga, ON L5L5M6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The check in process was great at this location. I dropped the truck after hours which was not a problem and was explained clearly. The 15 ft truck was clean though overall maintenance conditions was not that all acceptable. Not a smooth ride at all seems that at the mileage it is currently on ( above 150000 miles not kms ) it has not been maintained and serviced as per standard. The lock provided with the truck was difficult yo lock and unlock probably has never been lubed or replaced. Safety should always be prioritized. I hardly drove 20 miles or may be less.
IMTIAZ AThe representative at the location was very professional and had excellent communication skills. I have no qualms with him. I had a lot of issues in terms of booking, customer service agents on the phone, and the lack of information provided online. 1. When booking, customers should not be able to pick date and times that are not available. I have had my booking time changed twice due to no availabilities. This is extremely difficult to work around especially when you have to plan around elevator bookings. 2. When a customer rents a truck, they should pay a hefty fine if they return the truck late. They cannot simply rent a truck for 4 hours but take it for 6 without paying a significant penalty. Yesterday, I had a booking for 2pm and a customer did not return the truck till almost 3:30. While I was provided a credit for the inconvenience, I would prefer having my truck ready to go because keeping a schedule is tough. 3. In terms of payments, while paying with a credit card would be logical, when I booked, I had an option to pick between debit or credit. However, when I went to the store, I was told to pay with credit or to pay a large security deposit with cash. This kind of information should be transparent. Do not allow debit info to be processed online if it cant even be used upon payment in the store. 4. Customer service agents on the phone were very unprofessional. While I simply asked why my booking keeps on changing, they would get upset and speak in an unprofessional manner. Then they would transfer my call to someone else who could help but no one would pick up the phone. I was forced to hang up multiple times. 5. When asking for an estimate on predicated mileage, be upfront and tell the customer online that this estimate would be added to the payment before taking the truck. I did not know I had to pay for it prior. When I did my booking, the final price did not include this. But when I went to the location to pay, it was included in the final price. I have no issues paying for it prior. I am asking for transparency.
Abdillahi OGreat service from the person who I picked up the U-Haul from. He went beyond what I was expecting to do.
Gerard CEverything was perfect. Thank you!!!
FAROOQ A