The service from the personnel was good and informative and the equipment was clean however, the truck's engine health needs to be looked over. Very loud inside the cab. Thinking there is little to no exhaust muffler piping or the truck needs a tune-up. There needs to be two separate Yes/No questions - One for cleanliness and another for engine/truck maintenance. Two uhaul locations no further than one mile away from another seems to be overkill and very confusing to clients. There also needs a "Maybe" button for the Recommend to friend.
BRYAN K
Ship Lone Star
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Missouri City, TX 77459
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Customer Reviews
- 4.0 Average Customer Rating
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I feel terribly bad because the individual that assisted me (Female) was absolutely incredible. Personality is job 1 and she was the best. Not a moment she didn’t smile and that goes a long way regardless of the service being offered. Because of her I will only rent from that location. Amazing
BRENT WGreat service and clean truck.
Marbelle FThe location owner was very kind, explained everything patiently and informative
MAHENDRA MThe truck overheated and broke down on me about 2 miles away from the pick up location. Thankfully, when I called the location I picked it up from, the associate, Araceli, came and picked me up in her own personal vehicle and quickly got me into another truck. She even stayed after hours to help take care of me. I am giving an above average rating and I would recommend it to a friend, in spite of the condition of the equipment, because at how well Araceli handled the situation. She deserves a raise.
CHRISTOPHER P