I was told my 15' truck would be delivered to Mad Bro, then it was switched to another U-haul location in town. I went there, and was told to go back to MadBro, that my truck was there. When I got there, they told me they had just given my truck to someone else!! My brother had flown in from another state to help me move, and we needed that truck. They had another 15' truck in the lot, but told us that we couldn't have it bc it was for a local move. The young man behind the counter was very helpful and made several phone calls, finally getting permission to give us this other truck. The Mad Bro employee did his best to help us, and thank you for that, but I have to say that the U-Haul model of business is the worst business I have ever dealt with. It is unacceptable to offer a customer a reservation, and then NOT have a vehicle available at the designated time and place. I will never again use U-Haul for anything.
PATRICIA M
Mad Bro Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Moab, UT 84532
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Fairly easy to reserve the one-way trailer rental. U Haul changed the pickup location on short notice due to equipment availability issue on their end. Pick-up was seamless. Online order information for the drop-off was sketchy - just city name and zip-code that was easily resolved on the pick-up paperwork. The trailer performed well. One-way drop-off was seamless.
Dean KIm upset they charge me 350 for cleaning i want reason for cost
THOMAS CThe Mad Bro Team is always awesome!!’
HANS VAll good, customer service was great!
GARY S