Van had only a half of tank of fuel. The back of the truck had dirt, leaves and trash in it. I did not order a hand truck or blankets. But there was a hand truck and several blankets in the back. We came to pick up the truck at 6:00am. The code they gave us was correct but you had to jiggle the box to discover it was locked. I was able to open it enough to use my knife to slide the key out. We made numerous calls and we kept getting the same answer that i was going to have to wait until they opened at 9:00. I was on a tight schedule that day and I was incredibly inconvienced by losing an hour and a half. Melinda was the only person to give us any help as everyone else was totally useless. I will have to really think twice again before using U-Haul. I expected to have someone reach out to us and say they were sorry for the problems. No one has contacted us.
TAMARA P
Knight Owl Storage on Beltline
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mobile, AL 36609
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- 4.0 Average Customer Rating
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LARRY SPlace that I dropped it off at they were closed
BARBARA Skeep up the good work
ELBERT HMeghan was very friendly and informative. She is awesome, 10/10 I will recommend her to everyone! Thank you Meghan for the great conversation, help and laughs!
KATRINA R