The services was great in terms of allowing me to do what I had to do with the truck. However the location was wrong on the app and Google maps so I had to call the office and set everything up over the phone during pick up and drop off. I also forgot my ezpass in the truck and haven't been able to obtain it
Matthias S
Dirasa Gallery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Montclair, NJ 07042
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Customer Reviews
- 3.5 Average Customer Rating
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Was given the wrong address for pickup. When I arrived at the correct address my rental truck was blocked in by another truck and there was no one in attendance to assist so I had to move the trucks around on my own. There was a good chance I could have dented the trucks while doing this. It was not a good user experience.
Peter CThis was a wild experience the guy was unprofessional. And he’s trucks are not housed at the location provided from U-Haul. You are sent to the location, you call him he says he is coming with the truck then you have to get in his car with him and go to a second location. Never have I rented a truck and had to go to another location.
Kayla RJust don’t bother coming here.
Gui PWhen I go to the address, there was no office or counter (despite being listed as so) and it wasn't clear who to contact. I eventually found someone who called the right person and I was given the combination to open the lock to get the key. However, it turned out that the trucks are parked 1/2 mile away. Luckily I didn't have anything to carry when the taxi dropped me off and I walked the 1/2 mile. It would have been even more frustrating if I had something to carry or if it was raining. There was no information on the U-Haul website about any of this.
Daniel B