CUSTOMER SERVICE WAS HORRIBLE—no communication/people skills, and rather rude. The pickup was at 10:30. I called to let them know that I would be there at 11:00 am. When I got there, the reservation was cancelled with no explanation. (I made the reservation the day prior via 1800 GoU-Haul.) Thank God other vehicles were available, so I was able to make a new reservation. The contract stated the vehicle had gas, but it was empty upon inspection. I informed the staff and told that I would get a credit for putting gas in the vehicle, which would be applied when I returned with the receipt. I did the aforementioned, and it was not honored (saying that they applied $14 credit, when I paid $25 for gas). I was so disappointed...
LARITA D
Adia Discount Depot
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Morrow, GA 30260
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- 4.0 Average Customer Rating
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I had a 2 hr wait or longer he has no equipment very unorganized store nasty floor very cluttered a accident waiting to happen.
Shaneka WAfter hours drop off to large parking lot in front of business that was well lit and easy to complete
THURNELL SNothing to improve, everything excellent.
phalla sThe location
Shatara H