My entire rental experience was awful. I booked a truck in Tallahassee Florida almost two months before the date of moving my daughter back to Orlando. The morning of the day we were leaving, I got a call saying that due to availability issues, there were not trucks available in Tallahassee, we would have to drive an hour away to get a truck and that was the only option. I talked to several people about at the very least credited for the extra gas this was going to cost me, but no help was offered. The pick up place was so far away from Tallahassee that it was in a different time zone! After I got the truck, everything was fine until I got home and lost the key. I had purchased extra safe insurance and thought this would cover the key. It did not. After I had to pay and wait for a new key, it caused be to be a little late returning the truck. They then proceeded to charge me an extra $68 for an extra day. I will never use U-haul again.
Timothy C
All Our Trucks
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mount Dora, FL 32757
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Great customer service! The young lady running the office and helped us was great, knowledgeable, and helpful! Highly recommend!
Jerry CI was overcharged and not given an explanation. What should have been a $70 rental ended up being over $230
Jazmeshia RNothing at all !
CARL N