From the moment the owners driveway incline caused the vehicle to be stuck the attendant I spoke to said," I see you got it high centered." I asked for a board or something to block the tires to allow it to be unstuck and his response was, " THAT IS NOT MY ISSUE!". I went to look for something to use and he with an attitude gave me two 2x4's to use. I unstuck the truck and he said, " do you want to check it in or have me do it." Again with the attitude, so I attempted to check it in but the app wasn't working. With an attitude he said, "I guess I will have to do it and when looking in the truck which was clean, gassed up and ready to return, "if you don't fold those blankets there is a $25 charge." I folded them as to just get away from this fool. He then says , the website must be down as I cannot check it in either. I will get it checked in when it comes back up. I left as I did not want to get into any more with this person. I called the 800 number and was told she couldn't discuss with me as I was only a listed driver and not on the contract. I said, you all didn't have a problem talking to me the day before to extend the rental. I will NEVER rent from Uhaul again because of this experience. "
LARRY B
R&C Tire Town
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mount Pleasant, TX 75455
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- 4.0 Average Customer Rating
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Ants in the cab bit me the whole time I was driving and I was charged for furniture pads I didn't receive. Cab was also covered in dry mud
Brittany DI was never told about mileage. I was not told about $1.00 for extra miles. He figured Mt. Pleasant to Richardson, Tx to McKinney then drop off in Plano. That’s what I did and was told I went 53 miles over allotted. He miscalculated and it cost me extra $53.
GLENN MIt was good all the way arround
Gustavo CThere was no personnel at the drop-off location. Drop-off took a bit longer than expected due to internet/location issues; but overall, the rental was successful.
LATECIA P