Was asked by U-Haul customer service to switch to this location for pickup. They did not have the 12 furniture pads that I had reserved. I had to go to another location to get these, which added 20 minutes to my already tight schedule. This seemed to be more of an issue of your customer service department than this location.
Hoover L
The Corner Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mount Sterling, KY 40353
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Customer Reviews
- 3.0 Average Customer Rating
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We had no problems dropping it off here but there is hardly any room to leave the rental plus the staff wasn't very knowledgable. But it was not a "bad" location, just not ideal.
DANNY RI did not receive any of the dolly’s I requested or the furniture pads
ricky bI specifically called a half hour before my reservation to make sure the vehicle would be ready. They said to pick it up at the reserved time. I arrived 2 minutes early, waited in the regular flood of customers for 10 minutes. The cashier attempted to check me in only to be stopped by the system because the vehicle had not been completed from the last rental. My vehicle was not ready at my reserved time. They did not come to check the mileage or cleanliness at the return.
VICKIE PWe returned the vehicle about three hours after renting, however due to an accidental locking of the key in the vehicle we were told we would be unable to close out the ticket purchase until the key was retrieved which would be understandable. We immediately called and were assured that someone would be able to remove the key from the lock and our ticket would be closed out. However it took almost four weeks and multiple phone calls in order for this to happen.
BEAU A