No one had time to help us pick up our confirmed reservation. “We’re all women” it took 3 hours for a simple pickup. The reserved trailer was backed onto the hitch of the trailer behind. “ We’re all women” I found a solution by going through the parked trailers, finding another the same size and parked freely, took a photo of the number, took it in , and requested switching the trailer That took several phone calls. If I had been alone instead of with my partner, a very strong man, I would not have been able to hook up the trailer. “We’re all women” wouldn’t have done it. This was my 2nd and last rental from this location. The first one, last fall, there was a nice young man that squeezed filling our reservation in between a long line of customers with food orders to go. The first time I had reserved blankets , there were none. This time I reserved an appliance dolly. None. I had to go to Lowe’s and spend $139 to buy one. We had to have it. So this location gets a Poorer than Poor rating.
ELLEN P
The Corner Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mount Sterling, KY 40353
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Customer Reviews
- 3.0 Average Customer Rating
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Better inspect the vehicles upon return, when I picked up the unit I did not open the back until I got to where I needed to load, when I opened it, the trailer was full of garbage from the previous renter.
Dustin CThe Corner Store employees were amazing but they were not UHaul employees. That person had to be called and it took him awhile to get to the store to give us the key. This was a HORRIBLE Experience
Tracy LBetter communication, was upgraded to a 26ft truck last minute. Had to scramble to find a trailer instead.
NATHAN SWas asked by U-Haul customer service to switch to this location for pickup. They did not have the 12 furniture pads that I had reserved. I had to go to another location to get these, which added 20 minutes to my already tight schedule. This seemed to be more of an issue of your customer service department than this location.
Hoover L