The customer service was good at this location even though the auto transport I rented had a flat tire. He did fix the problem right away and was very friendly and apologetic . What I did not appreciate was that I had reserved the trailer at a location in Arlington where I live and the day before I had to pick it up, I received a message stating that the pickup location changed to Mt. Vernon, which is 22 miles away from my residence and in the wrong direction of where I was going. So I ended up having to drive an extra 88 miles and spend an extra hour and a half of my time to pick up the trailer. I asked if I could get a discount for the huge inconvenience and was told no, that he was not able to do that because I reserved the trailer online. I feel like I should have received a discount due to the inconvenience.
JOSEPH K
American Import Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mount Vernon, WA 98273
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Customer Reviews
- 3.5 Average Customer Rating
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No improvements that I can think of.
robert hSo, Jose is a great guy, but he needs to ask "are you using it local or going on a trip" rather than 'where are you taking it?" Also its a mechanics garage packed with vehicles and hard to get into and out of. So as far as pick up and return it was brutal and I felt like I had to manage the situation at both pick up and return
Randy LThis was the worst junkyard I've ever seen, There wasn't an office he used the top of a car. The inside of the building was far worse then the outside garbage everywhere. The was a dog lockes up im a kennel crying the entire time. My husband, who had to help him put the trailer on the truck, ruined his shirt with grease. I would never ever go back.
Torri EThe location had an extremely seedy vibe and I felt very uncomfortable there. The person was not onsite when I went to pick up the truck and it took him 30 minutes to arrive. He was very friendly but my overall experience was very poor. In addition, I had to drive 12 extra miles to pick up (25 round trip) which I was charged for. I will be using a different truck rental company in the future.
CHRISTINA C