The owner of this location knowingly rented me a 15 foot truck with a dead battery. He knew ahead of time that there was a problem with the battery, but apparently he did not care one bit. I had to jump the truck 3 times using my own jump box. What a pain in the rear that was. When I returned the truck, the clerk was rude, unwilling to help me resolve my issue. When I mentioned the dead battery, he refused to offer any help. He gave me a phone number to call, ignored me and just looked down and played with his Smart Phone. So I left, went home and I opened a complaint with U haul Corporate and spoke to Raymond, he assured me that they would make it right and they did. I received a Phone call from Mitchel the District Manager 48 hours later and he issued me a credit for the hassle and inconvenience of receiving poor customer service. From now on, I will only rent from a Corporate Store where the employees know and maintain the equipment. No more independent retailer rentals for me.
GREG T
PostNet
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in MUKILTEO, WA 98275
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Customer Reviews
- 4.0 Average Customer Rating
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The gentleman who owns Postnet is very helpful. The truck was clean and he accommodated us on short notice. The cost was less than I expected. I would definitely use him again!
DWIGHT JI returned all rented equipment and this store accused me of not and charged an exorbitant amount despite having photo evidence proving I returned the rented items. When I contacted the store they said that they checked the truck and nothing was in there but didn’t even ask my name or which truck I had. When I informed them that I had photo evidence that I returned the equipment, they assured me that their manager would correct the error but I still have the full charge on my account. I followed all of their instructions. This is an outrage
BRANDON RI needed to add an additional driver. The employee required a 3rd driver in order to put in my additional driver. That did not make sense. Also, I expected some type of overall explanation or to be asked if I had any questions, but, we just walked to the parking lot and he pointed out the truck and that was it.
Marybeth WThis was a horrible experience and we will never use uhaul again.
THOMAS Z