Dans facility and willingness to help were the best part of the day. He was kind, helpful, went out of his way, for a very long time, staying patient, and trying to make things work. He called his representatives and to my knowledge they didn’t call back until after we left, if at all. Dans was not the problem here. We rented this due to needing space to haul mums about 45 miles RT (total mileage about 90). Thought this would be best and cheapest option. We were sorta on a time/goal to leave U-Haul by 10:45, to pick up flowers just after 11:30. I scheduled my arrival time for pick up with the U-Haul for 9am, thinking I’ll get to the truck anytime after that, on the way to picking up mums, KNOWING it’s supposed to be internet check in and less hassle. Yada yada yada.. we arrived there at 10:50… Welp…… There were major issues with the computer adding a large deficit on to my already late arrival. The app would not work. It would not reload, submit, update reservations, nothing. This made us soooo So late, so late that I had to hunt the delivery driver down as he had left with mums… This truck was being used to help transport mums for a fundraiser. This rental ($250 some) and hassle due to the MAJOR computer issues, made this not worth the $150 raised. A nightmare for sure!! but not DANS fault!! He was amazing!!
Alison R
Dans Auto Service Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Muskegon, MI 49445
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