Cargo loading area was messy with dirt and we needed to sweep it out before and after use.MARK P.
Moving Truck Rental in Nanaimo, BC at All Purpose Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Nanaimo, BC V9R6R4
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The lady at the check in counter made our experience a breeze and the gentleman answered all our questions!!! Keep up the awesome work!GOURAV D.
Rob was very friendly. Professional and tactful. It was a great start to a stressful moving day. Rob is perfect for this job. Thank you and I recommend this place highly and give a 5 star rating.rebecca C.
I had an amazing service!!!! I had to change the time a few times due to circumstances and Rob took the time to find me a truck I could pick up at his location. He above and beyond! I would highly recommend this location!!!!!!Victor M.
Overall, my experience of renting the truck was frustrating: 1. the website advertised this location as a mobile location. Because of my complicated move (I was coordinating with ferries and ferry reservations), I booked this location because of the flexibility. I received a phone call from uhaul the next day advising this was not a mobile location. When I arrived in person to pick up the truck, I was told this was, in fact, a mobile location. 2. the rates advertised on the website were not the rates I was charged in person (ie. vehicle insurance was quoted online as 15$. When I arrived in person, I was charged 17$. Price per kilometer differed from online to in person as well. 3. once I picked up the truck and drove a few minutes, I realized the side mirrors needed to be adjusted for me to see. I tried to move them myself. When I couldn't figure out how to adjust them, I consulted the manual in the glove box. The manual's instructions did not match my truck. I called the number on my rental agreement to ask for help. The customer service girl was neither helpful nor polite. She was short tempered, exhausted with my call, disrespectful, and rude. When I asked to speak with someone else who may understand my question better, I was told to "figure it out myself" and she hung up.KRISTIE L.
The staff was very helpful and friendly. Couldn't ask for more. Thanks DeanWILLIAM R.
This rental was as easy as it gets and I would recommend U-Haul and this location to anyone that was looking for a rental truck.RICHARD E.
Professional, clean and inviting. Very pleasant attendant.TIMOTHY S.
He was incredibly helpful and went above and beyond to have my bill fixed because of a computer error and someone at head office refused to take his word for it so he had to ask for management and as soon as he did it was taken care of. I appreciate his amazing service.LAURA G.
Speed up your intake process at the siteHeatherly H.
Great service and friendly staff - will rent againMatthew O.
The lady at the desk was absolutely fabulous. She was cheerful and full of information. When I dropped it off, she was right there + ready for the keys. 11/10 customer service!!Lacey R.
Tina was absolutely awesome! friendly, patient, and accommodating. I would recommend her for anything she would ever choose to do. However, I am not very happy with the truck. I used it to drive about 125 miles and it cost me almost 100 dollars in gas. Given the cost, and the fact that you charge for mileage in addition to the rental charge, I don't know if I would ever use u haul again.Michelle T.
No commentKevin M.
Pleasant and helpful on the phone and in person.Dale H.
Staff was amazing very friendly and helpful.Chad H.
As U-Haul experiences go, this was easily the best one. Quick, polite and easy to do. Thanks very much - will be using you again for sure.Randy R.
I rent from this location quite often and Tina is a great to deal with and very helpful every time, I never have to worry that my vehicle is ready and clean when I arriveRobert K.
the location was farther away than my preferences and it would have been helpful for haul to provide the equipment I needed at a more convenient location. I arrived early and they didn't have time to wash the truck before I left. They were very accommodating and helpful to get us on the way as quickly as possible and I would recommend the location and staff - my beef is with UhaulMaureen T.
Almost impossible to find this location. Location signage is non-existent, and the lot itself is hidden from the south by brambles. Uhaul.com sent us to a location north of Ladysmith which did NOT have our rental. The redirect to Old Victoria in Nanaimo cost us time and fuel. Not impressed with the website rental system.Philip W.
Love this location, Tina is so helpful and informativeRobert K.
At 4pm on Saturday, there was no one at their business. Their sign clearly said open until 5pm. No one answered the phone. So we just left the uHaul and dropped the keys off in their uHaul drop off box. I have pictures to prove we dropped the unit off. If they try any funny business, I won't be nice.Jeff H.
Tina was fantastic! Very helpful when another U-Haul location where we originally had our truck reservation called lest than 30 minutes before I was to pick it up and said they did not have a truck for me. (I reserved 1 month is advance and called to confirm 1 week before moving date). Tina got me back on track and on my way. Thank you Tina!
Great people , very informative and helpful .Robert K.