The location was easy to find, and the trucks were accessible. The only downside was that the app was not working for mobile check-in/pickup. I went inside to ask the staff if they could help. Unfortunately, the response from the people in charge was unpleasant and unhelpful. I’m naturally someone who asks clarifying questions, so when I was told they couldn’t help, I asked what they suggested I do since the app wasn’t working. I was met with silence and dismissive energy. The overall tone felt like, “I don’t want to deal with this, so I hope you leave.” I didn’t leave. I remained professional and polite and eventually got the app to work... only for it to direct me to find someone at the location to finish the check-in anyway. So interacting with staff was unavoidable. A staff member did help us, though begrudgingly. He mentioned that he dislikes handling U-Haul because it takes away from his shop duties and that it’s something his cousin requires them to do. Overall, the place itself was clean and functional. However, if I were someone easily discouraged by a staff member’s unwillingness to help with a service they signed up to provide, I likely would have left and scrambled to find another location. I’d only recommend this place to someone who is polite but persistent.
Melissa T
Orlando Auto Top Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60622
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Food was left in the truck.
Angela HThe app experience was painful and unsuccessful, foruneatly Robert was great at keeping things on track.
Robert GBest rental experience ever... due to Sam! It was convenient to my home, but he was instrumental in a smooth experience and pick up! Highly recommend him/that location.
Lisa FThey were extremely helpful and very friendly. Guided me through the experience step by step!
Luka V