The man who operated this "store" was rude, cursing and not very customer oriented. Did not enjoy his attitude. Also, he was supposed to supply a dolly and didn't and even though I called U-Haul twice I never got credit for it and ended up having to pay for something I didn't get. Worst U-Haul experience ever!
Moving Truck Rental in New Bern, NC at H&M Citgo
Moving to or from New Bern, NC 28562? Get FREE truck rental rate quotes at H&M Citgo.
Get FREE moving truck, pickup truck and cargo van rental quotes at H&M Citgo
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from New Bern, NC.
Cargo vans and pickup truck rentals in New Bern, NC
U-Haul cargo van rentals and pickup trucks in New Bern, NC are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in New Bern, NC 28562. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
My drop off location was given to me for two states south of where i selected I was going. I discussed this at the pick up location and they assured me it would not be a problem to drop it at any uhaul location at my destination. I was going to be charged an extra fee upon drop off and had to spend 30 minutes on the phone to get it ironed out.
Drop off after hours was easy and the person that confirmed my equipment return the next day was polite!
i was charged for 3 days even though i brought it bach 24 hours later .The owner of store dod not speak good english and was rude
I asked for contact free check in and out. Man came out of no where and jumped in the truck while I was taking picture as directed by the online truck check in process. He was extremely rude...did not introduce himself and demanded I give the keys to him not the drop off box. He did not have on a name tag nor a uniform. How was I suppose to know if he was legit. Worst Customer service experience ever. No mask and did not Social distance. This man even raised his voice at me.
Got yelled at when I put the trailer in another area because there was not available areas to put where staff told me to put it. Not a very inviting location.
I was completely satisfied with the overall experience. Thank you
The guy was smoking when I walked in to the store and was giving a hard time because I dropped it off a day early. Will never return to this location
The Dolly and the furniture pads that were paid for were not supplied. The worker at the location had no knowledge of services.
A single attendant at a busy gas station had to deal with multiple customers and it just took too long to complete the transaction. The attendant did an excellent job of juggling other customers along with my rental but I would look for another location next time.
Attendant was not on time for me to retrieve the equipment. Also during drop off he was oblivious to the coming and going of dropping off the equipment. Stated that he was locked out of his account for Uhaul. Will never use this attendant again and would suggest to not use them as a distributor.
The sales person was more interested in his store and very rude
The young man at the location was very helpful and knowledgeable. There was no problem renting the equipment. The location however is a pit, and not someplace I would, or will, ever go again.
My contract indicated 24 hr drop off and stated a phone number to call however they do not answer the phone before 10AM. Instructions should have indicated this or instructed to call 1-800 uhaul instead which I ultimately did. They were very responsive when I was able to contact this location so overall everything is good.
The checkout process took 1.5 hrs and that was after I had made online reservations the night before hoping to make it a easier. I don't think the issues were with the local center but rather with the Uhaul system. It is as finally completed via a phone call and having to provide all my info again verbally. I was hoping to get some sort of discount for the inconvenience.
Customer service was excellent!
Document any damage with photos. Also, make sure the gas level is accurately documented. All of these issues are your responsible to document so don't be charged for anything you didn't do.
(Day before) Check In process was lengthy and full of interruptions as this location only had one clerk, and since this was at a gas station, it took longer than it should have. The rental process required multiple inputs of my information including the credit card that I was using from my place off employment. (day of pickup) My ID and credit card information had to be re-inputted into the system as it was not saved - and I didn't have the credit card I used the first time due to it being a holiday - so this ended up using a personal credit card. The young lady was very pleasant though very distracted with customers in and out of the store. Returning the rental was much smoother and went off without a hitch and the emailed process of the receipt was accurate.
The equipment didn't have all the necessary cabling. Then apparently I was given blankets I never accepted. The lady left them upstairs on a balcony wanting us to retrieve them with no help. Upon returning the trailer the 15 blankets she handed us were in the trailer along with the dolly. Only when I returned the trailer did I find out she added more to my count. Needless to say, I had to pay for missing uhaul blankets. This company has ripped me off every single time I have used them. The only reason I used them this time was it is the only company I know of that rents enclosed trailers.
Have the unit ready at time promised. This location is a Quick stop and caters more to lottery ticket buyers. Slow to service uhaul customers' needs.
The young lady who checked me in and out was Excellent! This was my first time renting from Uhaul where I was able to use my phone to verify damage, mileage, cleanliness, etc. I like the idea of that new ability, however, the app crashed on me three times while trying to upload photos and submit my responses. Overall the rental was satisfactory. The beginning mileage was off by 8 miles. I tried to document this, but as I mentioned above, the app crashed multiple times. I will still continue to rent from Uhaul.
The rental place DID NOT STATE, RETURNS HAVE TO B WHEN OPEN. THEY TRIED TOO GET A 15 DAY LATE FEE WHEN TRAILER WAS RETURNED B4 TIME!!! YOU MEAN TO TELL ME, NOBODY NOTICED EITHER WAY UNTIL 15 DAYS LATER. COME ON. GET REAL!
Truck had an awful odor. Staff was rude, and was not informed on how to rent a uhaul. My wife had to do all of the computer work for them behind their counter. And after having a reservation they gave our truck away. Thankfully they had one brought in from another location. We were in the middle of trying to evacuate a hurricane. They had no right giving our truck to someone when we had reservations.