The sales person was more interested in his store and very rude
Moving Truck Rental in New Bern, NC at H&M Citgo
Moving to or from New Bern, NC 28562? Get FREE truck rental rate quotes at H&M Citgo.
Get FREE moving truck, pickup truck and cargo van rental quotes at H&M Citgo
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from New Bern, NC.
Cargo vans and pickup truck rentals in New Bern, NC
U-Haul cargo van rentals and pickup trucks in New Bern, NC are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in New Bern, NC 28562. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
The young man at the location was very helpful and knowledgeable. There was no problem renting the equipment. The location however is a pit, and not someplace I would, or will, ever go again.
My contract indicated 24 hr drop off and stated a phone number to call however they do not answer the phone before 10AM. Instructions should have indicated this or instructed to call 1-800 uhaul instead which I ultimately did. They were very responsive when I was able to contact this location so overall everything is good.
The checkout process took 1.5 hrs and that was after I had made online reservations the night before hoping to make it a easier. I don't think the issues were with the local center but rather with the Uhaul system. It is as finally completed via a phone call and having to provide all my info again verbally. I was hoping to get some sort of discount for the inconvenience.
Customer service was excellent!
Document any damage with photos. Also, make sure the gas level is accurately documented. All of these issues are your responsible to document so don't be charged for anything you didn't do.
(Day before) Check In process was lengthy and full of interruptions as this location only had one clerk, and since this was at a gas station, it took longer than it should have. The rental process required multiple inputs of my information including the credit card that I was using from my place off employment. (day of pickup) My ID and credit card information had to be re-inputted into the system as it was not saved - and I didn't have the credit card I used the first time due to it being a holiday - so this ended up using a personal credit card. The young lady was very pleasant though very distracted with customers in and out of the store. Returning the rental was much smoother and went off without a hitch and the emailed process of the receipt was accurate.
The equipment didn't have all the necessary cabling. Then apparently I was given blankets I never accepted. The lady left them upstairs on a balcony wanting us to retrieve them with no help. Upon returning the trailer the 15 blankets she handed us were in the trailer along with the dolly. Only when I returned the trailer did I find out she added more to my count. Needless to say, I had to pay for missing uhaul blankets. This company has ripped me off every single time I have used them. The only reason I used them this time was it is the only company I know of that rents enclosed trailers.
Have the unit ready at time promised. This location is a Quick stop and caters more to lottery ticket buyers. Slow to service uhaul customers' needs.
The young lady who checked me in and out was Excellent! This was my first time renting from Uhaul where I was able to use my phone to verify damage, mileage, cleanliness, etc. I like the idea of that new ability, however, the app crashed on me three times while trying to upload photos and submit my responses. Overall the rental was satisfactory. The beginning mileage was off by 8 miles. I tried to document this, but as I mentioned above, the app crashed multiple times. I will still continue to rent from Uhaul.
The rental place DID NOT STATE, RETURNS HAVE TO B WHEN OPEN. THEY TRIED TOO GET A 15 DAY LATE FEE WHEN TRAILER WAS RETURNED B4 TIME!!! YOU MEAN TO TELL ME, NOBODY NOTICED EITHER WAY UNTIL 15 DAYS LATER. COME ON. GET REAL!
Truck had an awful odor. Staff was rude, and was not informed on how to rent a uhaul. My wife had to do all of the computer work for them behind their counter. And after having a reservation they gave our truck away. Thankfully they had one brought in from another location. We were in the middle of trying to evacuate a hurricane. They had no right giving our truck to someone when we had reservations.
H&M should not be used for UHaul rentals. One employee on the store at the time was not familiar with the check out process and could not handle my prearranged reservation. Ended up making a new one with my wife's info but did it incorrectly which started a whole mess of errors with UHaul from there. Wasn't a safe location either - multiple abrasive customers to the clerk, who also stated that he had been on the job for one week, but was working by himself.
The staff arrived 15 minutes late. Very disorganized. Location was not the best. They did not go over the vehicle with me to determine if there was any damage.
They didn't do a walk around I had to go out of my way to get this one I was supposed to pick up in Morehead nc
I arrived at the location and they did not have my reservation on file, the employee had me come behind the counter at the gas station to help her plug in the reservation information on very dirty and unsanitary laptop. It took over 25 minutes for her or me rather to confirm my reservation. They also did not have anyone to help me hook the trailer up nor could the employee come out and show me how to do it for two reasons that were stated to me , one she was the only person working at the gas station and two she was due to have surgery that day . It took my daughter and I over 20 minutes to hook the trailer up . The running lights did not work on the trailer which, I did not know to check because I have never rented a trailer before myself. I got home shortly before my husband got home from work and informed me that the running lights were not working. This was a huge safety hazard for us because we were traveling at night. Overall, the trailer was a huge help because we have a very big family and we needed all of the storage for our vacation however, I would not recommend this location to anyone and I was completely dissatisfied with the service.
Equipment was not legally road ready. Lights were broken.
You could close this location of U-Haul and let the other locations handle his business, because the guy was a complete idiot. I did everything online and all I had to do the pay was run my card, and it took one hour and four times of re-registering for me to finally leave. Not to mention the arguing and grading of other customers while trying to handle me, and smoking.
Staff member was rude, greeted me by asking "what do you want?" Did not help me hook up trailer to my vehicle (I'd never towed anything before.) Was smoking cigarettes inside the store. Was more concerned with selling other customers lottery tickets/cigarettes than getting my checked in. I will not return to that location.
My reservation was changed 2 days prior to pick up. My chosen trailer was not available at first location despite reservation being placed weeks in advance. UHaul changed pick up to a location 23 miles away. After many calls and getting transferred from agent to agent in customer service, the trailer type was changed and scheduled for pickup at this location. It's a gas station and convenience store. Attendant found reservation on computer, but couldn't process it. All my profile info was there including tow vehicle and license. Several phone calls later, I was able to complete process on computer. Trailer was missing wiring harness and I was left to â€œborrow â€œ another harness and hook up trailer and lights myself.
Terminate U-Haul's contract with this location. The was no customer service. After contacting U-Haul Customer Service about an unauthorized charge for Safemove coverage I went to the P/U location to resolve the issue and the P/U location personnel would not talk to me and yell to contact U-haul.
It did the job-sweet lady working!
I entered my own info in computer and hooked up the trailer myself, place too busy.
Just maintain the level of service you now have. You