Enforce standards
THOMAS H
BP Of Castle Hill
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Castle, DE 19720
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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instead of an easy 3 hours moving it turned into a full day of stressful moving dealing with u-haul! The person is very nice, but need to have one person take care of the U-haul business and another person take care of the store business. When there was a customer came in, he had to stop to attend to the customers' needs then continue to attend to us. When, we were picking up the truck we observed a flat tire at the pickup location (we didn't leave yet). He said he could not help us because the truck disappeared from his system and he said we had to call the 1800 number to switch another truck. Instead of him calling and getting us another truck. When we called, we were transferred to roadside assistance, then back to customer service. We were transferred back & forth about 5 times. Then, my husband had to call customer service on another phone and finally someone was able to help. However, a new reservation was booked instead of switching another truck so we can start our moving. The BP guy couldn't give the truck to us because it was internal reservation he told us. He had to call multiple time to change. We were at the BP almost 2 hours and stressful on the phone which delayed out moving. our original reservation on 6/12 return location at 101 w hunting park ave phila. pa. When we return on 6/14 at that location were told we couldn't return there otherwise we had to pay double. We were instructed to return at 2990 s 20th st. We had to stressfully sit in traffic and drove extra miles to return. instead of an easy 3 hours moving it turned into a full day of stressful moving dealing with u-haul!
Joseph Bnone
LOUISE BThe guy at the gas station rented from was a complete asshole. When. I picked the trailer up he told me to park it where I got it from. When I dropped it off in the spot I picked it up from he waited for me to completely unhook the trailer (that has no jack so I had to pick it up off my hitch by hand) and then told me to park it in a handicapped spot or he wasn’t accepting the return. So I picked the trailer back up and hooked it to my truck again. Moved it next to the handicap spot and left. And thenHE CHARGED ME AN ENTIRE EXTRA DAY BECAUSE I WAS 14 MINUTES LATE RETURNING IT DUE TO THE ARGUMENT WE HAD ABOUT WHERE TOMOARK IT
JASON Wnice people as well
MANNING O