U Haul called me 24 hours before my reservation to ask if I'd pick up at a different location. I agreed but asked if there would be room to leave my car till I returned the truck. She said yes. So Saturday morning at 9am I arrived as scheduled. The location had the truck sitting out front...but is closed on Saturdays and Sundays. I called the number, no answer. I called U Haul. They said I had to login to their app, where I'd find the lockbox code to retrieve the keys for the truck. When I had booked (10 days earlier) I had answered all questions, downloaded license photos, and should have taken 2 minutes to leave. The App had no info, so I had to stand outside in the cold wind with my phone reloading everything I had done. The girl on the phone was most apologetic, but it took me 28 minutes to finally get the key and get on the road...which meant i was paying for moving labour who were waiting half an hour for me to arrive. Nedt time I will NOT agree to changes, when I book well in advance. It left me frustrated and believing nobody really cares. Not the first issue I've had...
Allan C
All In One Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Niagara On The Lake, ON L0S1J0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Staff member was excellent
Brendan CTruck was as expected. Customer service was great. Will rent here again
Kris M