The person who looks independent U-Haul provider never pick her phone from the time I reserved then the opening time suppose to be 0900 but she comes to her store close to 10am. The document I received about The truck odometer is 10 miles lower but the actual odometer on the truck is 10 miles more. The truck has less gas than the document I received. She seems running family business and doesn’t care about customer service. I believe her manager is a family with her because after I spoke to him on phone about the store was closed he directed me to go the closest U-Haul store but once she comes after 40 minutes late he spoke to her and she was so delightful while talking to him. The worst thing is when you ask her about things she keeps saying call customer service which she knows that would be her family responding to the call. ( the customer service I’m referring is the local district,) in general I had a worst experience at this location and needs to be evaluated!!!
ESAYAS T
Boss Liquidations
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Norcross, GA 30093
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Customer Reviews
- 4.0 Average Customer Rating
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Overnight drop off, unable to rate location overall.
Donna CQue habrán los domingos
DIEGO LThe tow dolly was not there. The employee didn’t know happened to how it got missing. I had to travel to 5 different locations to find a dolly. This was a very difficult situation
CORREY CI only rate it as average because N/A wasn't an option. I don't know if the inside was clean - they were closed when I returned the truck. I didn't interact with any employees at this location.
RICHARD B