I was overcharged and then told a story by the owner that it was a corporate UHAUL issue. Total rip off. This location is not trustworthy, don't use it.Matt J.
Moving Truck Rental in North Reading, MA at Paynes Truck & Auto Repair
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in North Reading, MA 01864
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Charlie, the gentleman from U haul, was friendly, attentive and helpful. Truck was clean inside and out. Would do business with this U haul facility again.kathleen N.
Location was fine the booking service is horrible and cost me three trips because the truck was no where around which cost me a lot more in miles. They called 1 day before I requested it but I booked it for days in advanceRobin M.
Great servicetom losco L.
Online processing did not workNasri B.
I had difficulty using mobile app. Reservation expired because I arrived an hour after scheduled pick up time. Fortunately, staff was on hand to assist with the rental.Paul S.
website is clunky trying to order trailer and find place that had it. Once we got through that the place, setup and local uhaul place were all great.andrew W.
Always a pleasure. Very happy to see social distancing in place as well.Arthur G.
Location was fine who ever does booking is terrible was Supposed to pick up the truck at eight didn't get it till 12 had two trucks reserved only got one Scheduling was supposed to call me back and never did very unsatisfiedBrandon W.
I am a customer since years and always happy with the great service at this location !NICOLE L.
Fast easy and You stations owner Charlie couldn't have been more down to earth and helpful. Will be using his location for all my truck rental needs.Phill B.
Great place they are super nice and very helpfulRICHI G.
The check in process was not very efficient. I arrived at 5 o'clock to pick up the truck and could not get any information off the app to sign in and get the code to retrieve the keys. It wasn't until I called the number after 7 o'clock to find out that the contract had been canceled. Luckily the lady I spoke to was able to retrieve it. But it's very confusing and I would never use this process again. I like U-HAUL but I wouldn't rent a vehicle unless I could go into the building and talk to someone.RICHARD S.
Customer service was Excellent and location perfect for me and the truck was very nice! Thank you guys so much!!ELVORIS M.
Not much, Charlie was very helpful and knowledgeable. I have rented here before and will rent here the next time I need a truck.Peter S.
Great overall rental experience. My best UHaul rental experience ever!LEONARD R.
I loved loved loved the man who worked with me at the rental location. He was lovely on the phone and even more enjoyable the day I picked up the truck. I am renting another truck this Saturday and would never work with any other perso but himMaria B.
The UHaul representative, Charlie Payne was excellent and a pleasure to work with. Thank You, Wayne JohnsonWayne J.
great servicewilliam P.
The truck was really clean overall, but the inside of the windshield was dirty enough to make glare more annoying. Overall, I thought the manager was pleasant and friendly.Eric J.
Mobile checking was a pain. I would not recommend.Bambi S.
quick and easy - nice truckSean B.
Friendly and efficient service.jeffrey B.
Very easy to rent from Payne's and very nice owner.Marie L.
When we arrived at the location for pickup it was closed and we had been given no information (at all) about what to do in this situation. There was no obvious way to pick up the van, and after calling we were finally forwarded an email that contained a link to let us move forward with checking out our van. It was incredibly stressful and unnecessary to not give us this information ahead of time (if someone is checking out a van on the weekend just send them this email so that they know they have to go through these steps), otherwise there would have been no way for us to get the van. It put us an hour behind schedule but after that everything went smoothly.Brian O.